CoreCrew: a full-time support officer, managed by us
CoreCrew is our full-time programme for growing brokerages that want dedicated help and structured management oversight. Your Broker Support Officer (BSO) works only for your business, while our leadership team looks after their quality, performance and development.
Everything in the programme
- A full-time BSODedicated to your business, working your business days.
- One fixed monthly feeCovers all Task Tango employment costs, currency movements and staff engagement activities.
- Three-week inductionEvery BSO completes Task Tango's induction programme before handover.
- Flexible task managementYou decide what your BSO works on and in what order.
- Leadership supportOngoing support from the Task Tango leadership team.
- Onshore escalationEscalation points in Australia, through your aggregator.
- Monthly quality checksYour BSO's work is reviewed every month by our Review team.
- Monthly scorecardsPerformance scored every month by your BSO's team leader.
- Learning and developmentOngoing training, so your BSO keeps growing with your business.
Almost any operational or file task
A CoreCrew BSO can support almost any operational, administrative or file-related task, with the right training and guidance, including construction loans (some BSOs need extra training for these).
How CoreCrew gets going
- 1
Sourcing
We source candidates to match your needs. This takes four to eight weeks depending on experience; specialist roles can take longer.
- 2
Selection and induction
You choose your BSO, who completes our three-week induction programme.
- 3
Handover
About two weeks from selection to handover, usually in the first week of the month.
- 4
Day one
Assign tasks straight after the handover meeting and a short introduction.
- 5
Every month
Quality checks by our Review team and a scorecard from your BSO's team leader.
Hand over work the way you already work
Your BSO updates you through your preferred channel and flags any challenges or questions. We agree daily or weekly reporting with you during onboarding.
- Billing
- A fixed monthly fee on your monthly aggregator invoice, direct debited in arrears.
- Onboarding fee
- Payable on signing, billed one month before handover.
- Pro-rating
- Fees are pro-rated only if handover happens after the 7th of the month.
- Exclusivity
- Your BSO works only for your business, never for another one.
- Leave
- Leave, including public holidays, follows the Task Tango Leave Policy.
- Ending the agreement
- 90 days' written notice to admin@tasktango.co.
CoreCrew FAQs
Anything else? Ask on your free consultation call or email admin@tasktango.co.
What is a BSO?
A Broker Support Officer. We use this title because the role focuses on completing operational and administrative tasks for brokers, rather than managing client relationships.
Do BSOs work from home or from the office?
From the office. Every Task Tango support officer works from our office, never from home, under our ISO 27001-certified controls. You assign and prioritise their day-to-day tasks.
Can my BSO support more than one business?
No. Under CoreCrew your BSO works exclusively within your business, although they can support several brokers in it.
When can I start assigning tasks?
Straight after the handover meeting and a short introduction.
How do I know what my BSO has completed?
Your BSO updates you through your preferred communication channel and flags challenges or questions. Daily or weekly reporting expectations are set during onboarding.
Can my BSO process construction loans?
Yes, although they may need additional training depending on their experience.
How is CoreCrew different from the part-time plans?
CoreCrew adds hands-on leadership involvement, structured performance monitoring and a managed development pathway. LifeLite and FlexFlow are lighter-touch, part-time options that suit businesses with strong internal processes or existing onshore support.
Where can I find my agreement?
Your agreement arrives through DocuSign when it is ready to sign, and again once it has been signed by everyone. Email admin@tasktango.co if you need it resent.
Talk to us about CoreCrew
A 30-minute call to map your workflow. We will tell you honestly whether CoreCrew or another plan fits best, and share pricing on the call.