Practice & Business Administration
Reliable, confidential administration for legal, medical, accounting and financial practices, plus front-office support for any growing business. Every administrator works from our office, as part of your team.
Or call +44 7846 282711 (UK) or +61 3 7034 6696 (Australia)
Virtual practice administration
A dedicated administrator from our office who runs your inbox, client files, billing and practice software as part of your team.
Your administrator joins your team's routines and uses your systems, so clients see one seamless practice.
What we handle
- Inbox and client correspondence
- Client files opened, updated and closed
- Billing and time recording
- Practice management software kept current
Conveyancing support officers
File opening, searches and certificates, settlement preparation and client updates for conveyancers and property lawyers.
Support officers who know the conveyancing workflow, from file opening through to settlement and PEXA workspace coordination.
What we handle
- File opening and client onboarding
- Searches, certificates and enquiries
- Settlement preparation and PEXA workspace coordination
- Updates for clients, agents and other parties
Platforms we work in
Virtual & executive assistants
Diary, inbox, travel, documents and follow-ups handled for directors and busy teams, by an assistant who learns how you work.
An assistant who learns how you like things done and takes the day-to-day admin off your plate.
What we handle
- Diary and inbox management
- Travel and meeting arrangements
- Documents, minutes and follow-ups
- Research, spreadsheets and reports
Customer service & inbound support
Email, chat and phone enquiries answered in your brand's voice, with clear escalation to your team when it matters.
Enquiries answered in your brand's voice, with a clear route to your team for anything that needs you. We can run it in your helpdesk or in Pulse Helpdesk.
What we handle
- Email and live chat support
- Phone answering and call-backs
- Tickets logged and tracked to resolution
- Escalations and daily summaries
Appointment setting & diary management
Client appointments booked, confirmed and rescheduled, and calendars kept organised across your whole team.
Calendars that stay organised, and clients who turn up when they are expected.
What we handle
- Appointments booked and confirmed
- Reminders sent and reschedules handled
- Team calendars kept in order
- No-shows followed up
Data entry & document management
Accurate data entry, document indexing and file organisation across your systems, with every record checked before it is saved.
Accurate records you can rely on, with every entry checked before it is saved.
What we handle
- Data entered and checked
- Documents named, indexed and filed
- Files organised across your systems
- Records cleaned and duplicates removed
HR & recruitment support
Job ads, CV screening, interview scheduling, onboarding paperwork and staff records, so hiring does not take over your week.
Hiring and staff admin handled, so recruitment does not take over your week. Staff records can live in Pulse HR.
What we handle
- Job adverts written and posted
- CVs screened and shortlisted
- Interviews scheduled
- Onboarding paperwork and staff records
Built around the industries we know
From first call to work you can rely on
- 1
A free consultation
A 30-minute call about the work you want to hand over and how you do it today.
- 2
Your process, written down
We map the steps, templates and systems, and agree service levels with you.
- 3
Meet your team
People trained on your systems and your way of working, with a named account manager.
- 4
Hand over the work
By email, in your own systems or on a Pulse board, where you can see every task.
- 5
Checked and delivered
Every piece of work is reviewed before it reaches you, and we report on turnaround.
Why firms choose Task Tango
ISO 27001:2022 certified
Client data handled under a certified information security management system.
Office-based team
Everyone works from our office, supervised and trained, never from home.
Checked before delivery
A second person reviews the work before it reaches you or your clients.
Real-time visibility
See every task, owner and turnaround in Pulse, and message your team directly.
Do your administrators work from home?
No. Every administrator works from our office, under supervision and ISO 27001:2022 controls, with cover arranged for leave.
Can they use our practice management software?
Yes. Your administrator works inside your existing systems with the access you grant, and follows your procedures and templates.
Can we start part-time?
Yes. Start with set days or a few hours of support and increase it as the work grows.
Tell us what is taking up your team's time
Book a free 30-minute call. We will suggest the simplest way to hand it over, with no obligation.