Customer service, automation and marketing for brands that sell online
From the first enquiry to the repeat order: we answer your customers, automate the questions that arrive every day and keep your brand visible across social, search and email.
Popular with e-commerce & retail
Customer serviceEmail, chat and phone enquiries answered in your brand's voice, with clear escalation.Order & enquiry automationChatbots and automations that answer common questions, take orders and guide customers to payment.Social media managementPlanned content, posts and replies across Instagram, Facebook and more.Paid ads (Google & Meta)Campaigns set up, optimised and reported every month.Where your team's time goes
Customers expect instant answers
Questions about sizes, stock, delivery and orders arrive at all hours, on every channel.
Every order creates admin
Order updates, returns, listings and data entry grow with every sale.
Marketing needs consistency
Social posts, emails and ads work best when they go out every week, not when there is time.
The work we take off your hands
- Customer serviceEmail, chat and phone enquiries answered in your brand's voice, with clear escalation.
- Order & enquiry automationChatbots and automations that answer common questions, take orders and guide customers to payment.
- Social media managementPlanned content, posts and replies across Instagram, Facebook and more.
- Paid ads (Google & Meta)Campaigns set up, optimised and reported every month.
- Email marketingNewsletters and automated sequences that bring customers back.
- Online storesFast, mobile-friendly stores on Shopify, Wix or WordPress.
- Product copy & contentProduct descriptions, pages and articles written for your customers.
- Listings & data entryProducts, prices and stock details entered and kept accurate.
Systems we work in
We work in the platforms your store already runs on.
Software as well as people
Pulse, our own platform, is available on its own or with your Task Tango team.
Pulse HelpdeskCustomer requests from web forms and a portal, tracked to a response target.Memsahib Couture
An automation system that handles enquiries and orders, giving customers instant information and a smooth path to payment with no manual work.
More client stories
AI automationAn automation system that handles enquiries and orders, giving customers instant information and a smooth path to payment with no manual work.
How we start working together
- 1
A free consultation
A 30-minute call about the work you want to hand over and how you do it today.
- 2
Your process, written down
We map the steps, templates and systems, and agree service levels with you.
- 3
Meet your team
People trained on your systems and your way of working, with a named account manager.
- 4
Hand over the work
By email, in your own systems or on a Pulse board, where you can see every task.
- 5
Checked and delivered
Every piece of work is reviewed before it reaches you, and we report on turnaround.
Why firms choose Task Tango
ISO 27001:2022 certified
Client data handled under a certified information security management system.
Office-based team
Everyone works from our office, supervised and trained, never from home.
Checked before delivery
A second person reviews the work before it reaches you or your clients.
Real-time visibility
See every task, owner and turnaround in Pulse, and message your team directly.
Before you delegate
Anything else? Ask on your consultation call or email admin@tasktango.co.
Can your team reply in our brand's voice?
Yes. We learn your tone, products and policies first, and agree which questions come back to you.
What can an automation handle on its own?
Common questions about products, orders and delivery, and guiding customers through to payment. Anything else is passed to your team.
Can you run our social media and ads together?
Yes. One team plans the content, runs the campaigns and reports on both each month.
Answer every customer, every time
Book a 30-minute call and we will show you where automation and a support team would make the biggest difference.