Confidential administration for legal, conveyancing and medical practices
Trained administrators who handle files, diaries, correspondence and billing with the discretion your clients and patients expect, working from our office under ISO 27001 controls.
Popular with legal, conveyancing & medical practices
Practice administrationInbox, client files, billing and time recording in your practice management software.Conveyancing support officersFile opening, searches and certificates, settlement preparation and PEXA workspace coordination.Appointments & diary managementClient and patient appointments booked, confirmed and rescheduled, with reminders sent.Reception & inbound enquiriesCalls, emails and web enquiries answered in your practice's voice, with urgent matters escalated.Where your team's time goes
Fee earners doing admin
Lawyers and clinicians lose hours every week to work that does not need their expertise.
Settlements run to the minute
Conveyancing depends on every search, certificate and settlement step being done on time.
Confidentiality comes first
Client and patient information must be handled by trained people, in a controlled environment.
The work we take off your hands
- Practice administrationInbox, client files, billing and time recording in your practice management software.
- Conveyancing support officersFile opening, searches and certificates, settlement preparation and PEXA workspace coordination.
- Appointments & diary managementClient and patient appointments booked, confirmed and rescheduled, with reminders sent.
- Reception & inbound enquiriesCalls, emails and web enquiries answered in your practice's voice, with urgent matters escalated.
- Document managementCorrespondence and records named, indexed and filed accurately.
- Billing & credit controlInvoices, statements and polite follow-up of overdue accounts.
Systems we work in
We work inside your practice management and document systems with the access you grant, and in PEXA for settlements.
Software as well as people
Pulse, our own platform, is available on its own or with your Task Tango team.
Pulse HelpdeskClient enquiries from web forms and a portal, routed to the right person with response targets.Pulse BoardsEvery matter or file as a card, with owners, due dates and time recorded against it.How we start working together
- 1
A free consultation
A 30-minute call about the work you want to hand over and how you do it today.
- 2
Your process, written down
We map the steps, templates and systems, and agree service levels with you.
- 3
Meet your team
People trained on your systems and your way of working, with a named account manager.
- 4
Hand over the work
By email, in your own systems or on a Pulse board, where you can see every task.
- 5
Checked and delivered
Every piece of work is reviewed before it reaches you, and we report on turnaround.
Why firms choose Task Tango
ISO 27001:2022 certified
Client data handled under a certified information security management system.
Office-based team
Everyone works from our office, supervised and trained, never from home.
Checked before delivery
A second person reviews the work before it reaches you or your clients.
Real-time visibility
See every task, owner and turnaround in Pulse, and message your team directly.
Before you delegate
Anything else? Ask on your consultation call or email admin@tasktango.co.
How do you protect confidential information?
Task Tango is ISO 27001:2022 certified. Our administrators work from our office, never from home, under NDA, with access limited to the systems your practice needs.
Can your team work in our practice management software?
Yes. Your administrator works inside your existing systems and follows your procedures, templates and precedents.
What do you do for medical practices?
Appointments and reminders, correspondence, billing and records administration. Our team does not give clinical or legal advice.
Do you support conveyancers in Australia?
Yes. Our conveyancing support officers handle file opening, searches, certificates, settlement preparation and PEXA workspace coordination.
Give your fee earners their time back
Book a 30-minute call and we will map the administration that could move to a Task Tango team.